Know Your Are Supported by Our Dedicated Care Team

Meet the professionals ensuring your seamless preparation and comfortable recovery

Your Coordinated Journey

You’ll hear from two key people:

  • Dr. Valdez’s Patient Coordinator: Handles all medical specifics—pre-op instructions, surgical scheduling, and post-op appointments.
  • Our concierge nursing and transport partner: Manages all logistics—transportation, private nursing, and additional recovery treatments. Remember to check your spam/junk folder for their emails.

Paying close attention to both teams ensures a perfectly coordinated experience. You can view before and after pictures here.

hands-shaking-Your-coordinated-journey

Your Dr. Valdez Patient Coordinator: Guiding Your Medical Journey

Your Patient Coordinator will be your main guide for your medical and financial journey. As a valued team member, they’re here to help you understand your procedure and prepare. Travel and comfort will be managed by our concierge nursing and transport partner.

My experience with Dr. Valdez was amazing from start to finish. He has a professional team that works alongside him to make sure all the logistics (like the shuttle from the airport and transportation to all the appointments are taken care of and included in the price of the surgery). He performed surgery on my eyes and I am very satisfied with the results. Read Full Review on Real Self.

Aayala | July 2025

Deposits and Billing

deposits-and-billing

Your coordinator informs you about deposits, payments, and critical payment deadlines for your procedure.

Pre-op Instructions

preop instructions trip prep

Guidance on stopping specific supplements or blood thinners prior to surgery for your safety.

Scheduling

scheduling

Your coordinator manages your surgery date, calendar appointments, and post-op follow-up.

Team Communication

communication

Your direct link to Dr. Valdez and his medical staff. All questions and concerns addressed promptly.

Post-Op Guidance

post op guidance

You’ll receive detailed recovery instructions on incision care, activity restrictions, and signs to watch for.

Ongoing Suport

prioritize healing

Your coordinator addresses any questions or concerns throughout your journey, ensuring you always feel supported.

Your Personal Concierge for Care

Our concierge nursing and transport partner goes above and beyond to make your journey stress-free and supportive. They’ll be an invaluable part of your experience by providing:

Ready to Book Your Video Consult?

Schedule your video visit with Dr. Valdez

Communication

team comms trip prep

Your dedicated concierge nursing team sets up a group chat for instant support throughout your Cancun stay.

Transportation

transportation trip prep mmv

Your dedicated partner handles all transportation needs: airport, appointments, and hotel.

Itinerary

itinerary trip prep MMV

Receive a detailed, personalized itinerary outlining all appointments, transportation, and recovery services.

Instructions

coordinate-instructions-mmv-trip-plan

Concierge care partners clarify Dr. Valdez’s pre- and post-op instructions, making all information clear.

Qualified Nurses

post-op-trip

You’ll be cared for by concierge nurses with extensive training, often exceeding US RN requirements.

Local Expertise

Local expertise mmv trip planner 1

Our dedicated partners’ local knowledge offers trusted recommendations and ongoing check-ins until you’re home.