Supported by Your Care Team

Meet the professionals ensuring your seamless preparation and comfortable recovery

Your Coordinated Journey

From your first consultation through your return flight home, every aspect of your care is coordinated directly by Dr. Valdez and his in-house team — no third parties, no handoffs.

You’ll work closely with:

  • Dr. Valdez’s Surgical Patient Care Specialist — your primary point of contact for all medical specifics: pre-op instructions, surgical scheduling, and post-op appointments.
  • Dr. Valdez’s in-house care team — handles all logistics during your stay, including transportation, private nursing visits at your hotel, and recovery support.

Having everything managed under one roof means clearer communication, faster response times, and a truly seamless experience. You can view before and after pictures here.

jeny surgical patient care specialist

Jeny E. Valdovino — Surgical Patient Care Specialist

Dr. Valdez Surgical Patient Care Specialist: Guiding Your Medical Journey

Your Surgical Patient Care Specialist will be your primary guide throughout your medical and financial journey. Jeny is a valued team member who is here to help you fully understand your procedure and prepare for your surgery. Your travel and comfort needs, including transportation and private nursing care, are managed entirely by Dr. Valdez’s in-house team.

Deposits and Billing

Will inform you about deposits, payments, and critical payment deadlines for your procedure.

Pre-op Instructions

Will give you important pre-op instructions, that must be followed like guidance on stopping specific supplements or blood thinners prior to surgery for your safety, etc.

Scheduling

Will coordinate your surgery date, calendar appointments, and post-op follow-up appointments.

Your Personal Concierge for Care

Our team is dedicated to making your journey stress-free and supportive. We’ll be an invaluable part of your experience.

Team Communication

Your Surgical Patient Care Specialist is your direct link to Dr. Valdez and his medical staff. All questions and concerns addressed promptly.

Post-Op Guidance

She will make sure you receive detailed recovery instructions on incision care, activity restrictions, and signs to watch for.

Ongoing Support

Will address any questions or concerns throughout your journey, ensuring you always feel supported.

Ready to Book Your Video Consult?

Schedule your video visit with Dr. Valdez

Communication

Your dedicated concierge nursing team sets up a group chat for instant support throughout your Cancun stay.

Transportation

Dr. Valdez’s in-house team handles all your transportation needs — airport pickup, every appointment, and hotel transfers.

Itinerary

Receive a detailed, personalized itinerary outlining all appointments, transportation, and recovery services.

Instructions

Dr. Valdez’s care team walks you through every pre-op and post-op instruction, making sure everything is clear before you need to act on it.

Qualified Nurses

You’ll be cared for by concierge nurses with extensive training, often exceeding US RN requirements.

Local Expertise

Dr. Valdez’s team lives and works in Cancun — they offer trusted local recommendations and check in on you regularly until you’re safely home.